Terms and Conditions

Set out below are the terms on which Beyond Beauty Skin Clinic provides service to its clients. Please ensure that you have read and fully understood them, prior to booking any skin treatment.

1. Appointments and cancellations

All therapists at Beyond Beauty Skin Clinic are trained and approved in accordance with the company’s treatment protocols and therefore Beyond Beauty does not guarantee continued treatment with a named therapist.

All treatments, apart from facial treatments require a compulsory consultation. However, it is recommended that you book a consultation prior to your facial treatment to make sure that the treatment is suitable for you.

If you are unable to attend your appointment, please contact us immediately on 0121 643 4433. We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange 24 hours before your appointment will result in the loss of the treatment from your purchased package or deposit being redeemed.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Beyond Beauty Skin Clinic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

If you have purchased a Groupon or Treatwell voucher, your purchase must be used within a 6 month time frame.

2. Credit card details, deposits and payments

To secure an appointment with Beyond Beauty Skin Clinic a deposit is required.

Beyond Beauty Skin Clinic does not offer any refunds for consultations, treatments or products.

For an appointment with one of our therapists or specialist: a deposit of £20 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.

These charges will not be applied to clients booking an appointment from their existing value package of treatment.

Your purchased treatment(s) and/or package(s) must be used within a 12 month time frame.

3. Treatment suitability

At Beyond Beauty Skin Clinic, we will always assess whether treatment is suitable for you via consultation, or likely to be successful, prior to any treatment being carried out. If not, our therapists will inform you as to the reasons why.

4. Liability

Beyond Beauty Skin Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client's responsibility to ensure that he or she provide Beyond Beauty Skin Clinic with all relevant medical details prior to each treatment. Beyond Beauty Skin Clinic will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Beyond Beauty Skin Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Beyond Beauty Skin Clinic's liability for death or any personal injury resulting from Beyond Beauty Skin Clinic’s negligence.

5. Your right to complain

Beyond Beauty Skin Clinic endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Beyond Beauty Skin Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Beyond Beauty Skin Clinic will be pleased to help.

6. 20% discount for NHS employees

20% discount applicable to a single treatment or course of treatments.

Can not be used against consultations or products

Not to be used in conjunction with any other offer or promotion.

Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.

Validation required when treatment purchased.

Offer available to new and existing clients.

7. 15% discount for students

Not to be used in conjunction with any other offer or promotion.

Cannot be used against products

Discount applicable to treatments only.

Minimum spend £50.

Discount can be used on any practitioner led treatments including microdermabrasion, acne treatments, laser hair removal.

Offer is subject to full consultation and patient suitability for treatment.

Valid NUS card/UNiDAYS ID to be shown when purchasing treatment.

Beyond Beauty Skin Clinic reserves the right to withdraw this offer at any time.

8. Refer a friend

  • If you refer a friend to Beyond Beauty Skin Clinic, you will receive a free treatment.
  • This free treatment cannot be used in conjunction with any other offer or promotion.

Beyond Beauty Skin Clinic reserves the right to withdraw this offer at any time.

9. Data privacy

The data we collect

At Beyond Beauty Skin Clinic, management collects your first name, last name, contact numbers, address, email address(es), and any medical information that is required before your treatment(s).

We keep your personal information for 6 months on our online database.

Sharing your personal information

The privacy of your personal information is very important to us. Beyond Beauty Skin Clinic will not supply and/or pass on any of your details to third parties, unless required to do so by UK governing law.

How we use your data

From time to time we may send you e-mail newsletters of new arrivals or promotions from Beyond Beauty Skin Clinic. In all e-mails you will be given the option to be removed from our mailing list, which will mean the removal of your details from our online database, immediately. You will not be sent future correspondence, unless you request to be added to our list at a later date.

We also use your personal information to provide you with targeted advertisements and/or marketing communications that we believe may be of interest to you.

As a statement, these Terms and Conditions do not affect your statutory rights as a consumer.


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